FAQ
Frequently asked questions
Grouped by topic — pricing, turnaround, sworn validity, confidentiality, formats and payment. Can't find your question? Ask us directly.
Pricing
Is IVA included in the prices shown?
No — every price on this site is shown ex. IVA; 21% is added as a separate line at checkout.
Do you offer discounts for large volumes?
For genuinely large or recurring volumes, contact us and we'll discuss it directly — this falls outside what a fixed per-word rate can price fairly on its own.
Turnaround
What counts as a "business day"?
Monday to Friday, excluding Spanish public holidays; an order placed after our opening hours starts counting from the next business day.
Can I change the turnaround after ordering?
Contact us as soon as possible — if the translator hasn't started, we can usually switch tiers and adjust the price difference.
Sworn validity
Is a sworn translation from gotranslate24 valid anywhere in Spain?
A sworn translation produced by a MAEC-appointed translator is valid throughout Spain, since the appointment is national, not regional. What a specific institution ultimately accepts is still its own decision — see our sworn-translation page for the full detail.
Is a Spanish sworn translation valid in another EU country?
It depends on the receiving country and institution — some accept a Spanish sworn translation directly, others want it produced by a translator appointed in their own country. Tell us the destination and we'll confirm before you order.
Confidentiality
Who actually sees my document?
Only the translator and reviewer assigned to your job. We don't share documents more widely, and we can sign an NDA before you send anything if you need one.
How long do you keep my documents and data?
Only as long as delivering your order and meeting our invoicing/tax obligations requires — see our Privacy Policy for the exact retention periods.
Formats
What file formats can I send?
Word, PDF (scanned or native), plain text, spreadsheets, common CMS export formats, and audio/video files (.mp3, .wav, .mp4, .mov). See the full list on our How it works page.
There's no file upload here — how do I send my document?
Place your order or enquiry with a description of the document, then reply to your confirmation email with the file attached, or email it directly to support@gotranslate24.com.
Payment
How do I pay?
Through the checkout on this site. Every order is confirmed and invoiced by us; the payment step is currently a demo that doesn't process real card data.
Can I get a Spanish invoice with my NIF/CIF?
Yes — enter it at the billing step of checkout and it will appear on your invoice.