Refund & Cancellation Policy
Last updated: 2026-09-02
1. Cancelling or rescheduling
You can cancel or reschedule an order free of charge up to 24 hours before work begins on it — this applies to a translation order that has not yet been assigned to a translator, and to a booked interpreting session. Cancelling within 24 hours of work starting, or of a booked interpreting session, may incur a fee of 50% of the order value. To cancel or reschedule, email support@gotranslate24.com or call +34 633 418 080 with your order reference, as early as possible.
2. Once work has started
If translation, interpreting, transcription or subtitling work has already begun on your order, we will confirm with you how much of the order can still be cancelled and what, if anything, is refundable for the portion not yet delivered — we do not charge for work that hasn’t started.
3. Corrections instead of refunds, where applicable
If a sworn or certified translation you ordered is found to have a genuine formatting issue flagged by the requesting institution, we correct it at no additional cost rather than issuing a refund, since the underlying translation work has been delivered. This does not affect any right you have under Spanish consumer law to a refund where the service delivered does not match what was ordered.
4. Your right of withdrawal as a consumer
If you are a consumer under Spanish law and your order does not fall under an exception to the right of withdrawal (for example, because translation work customised to your specific document has already begun at your request), you may have a statutory right of withdrawal under Real Decreto Legislativo 1/2007. Contact us and we will explain how it applies to your specific order.
5. How refunds are issued
Where a refund is due, it is issued using the same payment method used for the original order, within a reasonable time of the refund being agreed.
6. Contact
For any cancellation, rescheduling or refund request: support@gotranslate24.com or +34 633 418 080.